Privacy Policy

Effective Date: June 6, 2025
Website: https://theaceinstitute.net

At The ACE Institute, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with international privacy laws, including but not limited to the New Zealand Privacy Act 2020, the General Data Protection Regulation (GDPR), and other applicable data protection regulations.

1. Who We Are

The ACE Institute is a provider of advanced dental education and training. Our website address is: https://theaceinstitute.net.

2. Information We Collect

We collect personal information in the following ways:

a) Information You Provide Directly:

• Name, email address, and contact information
• Professional details (clinic, dental license, qualifications)
• Payment details (processed securely via third-party providers)
• Course registration information and preferences
• Comments, queries, or survey responses

b) Automated Data Collection:

• IP address, browser type, and device information
• Website interaction data (via cookies and analytics tools)
• Location data, where consented

3. Legal Basis for Data Collection

We collect and process personal data based on:

• Your consent
• Contractual necessity (e.g., registering for a course)
• Legitimate business interests (e.g., improving services)
• Legal obligations

4. How We Use Your Information

We may use your information to:

• Register you for dental courses and process transactions
• Send confirmations, updates, and educational materials
• Provide customer support and respond to inquiries
• Improve website functionality and user experience
• Send promotional communications (opt-out available at any time)
• Comply with legal, tax, and regulatory requirements

5. Use of Cookies

Our website uses cookies and similar tracking technologies to:

• Remember user preferences
• Analyze traffic and improve website performance
• Provide secure login sessions

You may adjust your cookie settings via your browser. Disabling cookies may affect website functionality.

6. Embedded and Third-Party Content

Our site may include embedded content (e.g., videos, social media links) from external websites. These third-party sites may:

• Track your interaction with the embedded content
• Collect data and use cookies independently of us

We are not responsible for the privacy practices of these websites. Please review their respective policies.

7. Data Sharing and Disclosure

We only share your personal data with trusted third parties who assist us in operating our business. These may include:

• Payment processors (e.g., Stripe, PayPal)
• Email marketing platforms (e.g., Mailchimp)
• Cloud hosting and website services
• Analytics providers (e.g., Google Analytics)
• Legal or regulatory authorities (if required by law)

All third parties are contractually bound to maintain strict data confidentiality and security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Legal, tax, and accounting compliance
• Historical course participation records
• Ongoing support and service continuity

Comments and user-generated content may be retained indefinitely unless deletion is requested.

9. Your Data Rights

You have the right to:

• Correct inaccurate or outdated information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise your rights, please contact us at admin@theaceinstitute.net

10. Data Security

We use industry-standard security measures to protect your data, including:

• Secure Socket Layer (SSL) encryption
• Role-based access control
• Regular security audits and data backups
• Secure third-party services with data protection agreements

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge and accept this inherent risk.

11. International Data Transfers

If you access our services from outside New Zealand, please note that your information may be processed and stored in New Zealand or other countries where our service providers are located. We ensure that any such transfers comply with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. When we do, we will revise the “Effective Date” at the top of the policy. We encourage you to review this policy periodically.

13. Contact Us

For questions, concerns, or to make a data request, please contact:

The ACE Institute
📧 Email: admin@theaceinstitute.net
📞 Phone: +64211273033
📍 Address: 30 Discovery Drive, Flagstaff, Hamilton 3210